DELIVERY
We deliver free of charge. Please allow 2-3 days from date of order.
MONEY BACK GUARANTEE
To give you full confidence in buying from us we provide a 14-day money back guarantee. This allows you to return any order for whatever reason within 14 days of receiving delivery of your item. This covers all products purchased from us.
To take advantage of this service you must notify us in writing via email within 14 days of your product being delivered. When arranging return of goods please ensure the item is securely packaged, you will be given 3 options for the return of the good.
To return your order, there are 3 options we can offer you:
1. OWN METHOD:
You can return the item yourself to our returns office using your own method.
Once your return reaches us, we will initiate a *full refund* on your order.
2. DPD COLLECTION:
We can arrange a collection from a home or a work address within a 3-hour timeslot on a working day.
Once the product is returned the following day, we will initiate a *partial refund* of the amount paid - £9.95 to cover our collection costs.
3. PARCELFORCE LABEL:
We can arrange a Parcelforce label which will allow you to drop off the parcel at a local post office.
Once the product is returned the following day, we will initiate a *partial refund* of the amount paid - £9.95 to cover the costs of the label.
Returned products must be in the original condition supplied with the original packaging. Any products that are noticeably different in condition will not be accepted, and in such instances, you may be liable for any costs associated with collecting the items.
If your item is faulty then you will receive a full refund including postage costs
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